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|| CS Internal PKT Week 2 || Hexaware ||
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ABT || Pkt || Motor || TechM || Dec
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ABT I Motor | PKT I Aug'24 I Tech M I Week 2
ABT I Motor | PKT I Aug'24 I Tech M I Week 3
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Assessment 2 || PG
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August | PKT_Internal-MHD L1 | Startek
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November'2024 Re-PKT || Consumer Payments || Transcom
October | KM Update | MX Lending Promo Calling
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Payment Gateway || NHT || Content and Assessments
Payment Gateway Inhouse PKT Aug '24
Payment Gateway Inhouse PKT July '24
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PG CRT Assessment 1
PG Dip Check July Week 1, 2024
PGH|| PKT || OCT'24|| CNX
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PINCODE CHAT|| PKT || November'24 || CNX
Pincode NHT Curriculum
Pincode Seller Support
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PKT test
PKT_Internal_Dec'24 MHD L1 | Startek
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PKT_July
PKT-Jan'25|Consumer Payments| Transcom
PKT-Oct'24|Consumer Payments| Transcom
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PKT|| OCTOBER || CNX || Week 1
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PKT||PG||EDD Update|| Transcom
PKT|VKYC|Nov'24
PPI PKT || July'24 - Week 4
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Rollout Stock Broking | May
SB || PKT || AUG || Week 3 || TECH M
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SB || TNI || SEP || TECH M
SB || Weekly PKT || Tech M
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SB PKT || September || TECH M
SB PKT NOV 24 || TECH M
SB TNI || TEch M || AUG
SB TNI BQ || SEP || 2024 || TECH M
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Sep'24 DIP Check on Briefing Pointers |Startek|
September | KM Update | MX Collections
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September | KM Update | MX Lending Support
September | KM Update | Share.Market
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KM Rollouts | Consumer Payments
COURSE | Started On : Thursday, 06 June 2024 12:41
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01
Module 1
CS | KM Update | Wallet Withdrawal
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CS KM Update | Handle tickets routed to Corpsec (Legal team)
Title: CS KM Update | Handle tickets routed to Corpsec (Legal team)
Title: CS KM Update | Handle tickets routed to Corpsec (Legal team)
...Less
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CS KM Update | UPI International | Additional VOC’s | Updated
Continue
CS KM Update | Handle queries related to NRO/NRE | Account linking issues | Update
Continue
Wallet | Full KYC Enquiry
Continue
CS | KM Update | UPI LITE | Updated
Continue
CS | KM Update | Kill Switch for certain Bill Pay Service Providers
Continue
Wallet Full KYC | Interest Gathering Flow
Continue
CS KM Update | Caratlane | Delivery Requests
Continue
Wallet Full KYC | Interest Gathering Flow | Re-iteration
Continue
CS KM Update | User KYC Journey
Continue
CS | KM Update | Kill Switch for certain Bill Pay Service Providers
Continue
02
CS | KM Update | Dormant Account
CS | KM Update | Unable to Login/Register - Dormant Account contacts
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03
CS | KM Update | Kill Switch for certain Bill Pay Service Providers
CS | KM Update | Kill Switch for certain Bill Pay Service Providers
Continue
CS | KM Update | Mumbai Metro DQR
Continue
04
July
CS | KM Update | Gold & Brand Vouchers | Under ‘Purchases’ Section
Continue
CS | KM Update | Jio, Airtel & Vodafone Idea | Tariff Plans | Update
Continue
CS | KM Update | Switch Update | Transit & Travel | Sections
Continue
CS | KM Update | Scheduled downtime HDFC Bank - 13th July 2024
Continue
CS | KM Update | Metro Services | Downtime
Continue
CS KM Update | Dormant Account | New Users
Continue
CS KM Update | Bill Pay: Fulfilment Pending (Rent, Deposit, Brokerage & Maintenance) | Update
Continue
CS | KM Update | Payments DR Drill - 18th July, 12:30 AM to 4:30 AM
Continue
CS KM Update | Bill Pay: Fulfilment Pending (Rent, Deposit, Brokerage & Maintenance) | Updated
Continue
CS | KM Update | VKYC | Escalation | Identifiers
Continue
CS KM Update | YBL DR Drill - 25th July, 01:00 AM to 4:00 AM
Continue
CS | KM Update | PhonePe App | iOS | Update
Continue
CS | KM Update | PhonePe App | iOS | Update | 22nd July
Continue
CS | KM Update | P2M Offline Transactions | Update
Continue
CS | KM Update | Full KYC Wallet Upgrade Now Available to All Users
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CS | KM Update | Temporary Payment Service Disruption for NABARD Banks
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CS | KM Update | Implementation of Unified Agent Panel (UAP)
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05
August
CS | KM Update | Convenience Fee for PhonePe Wallet Top-Up Using Debit Card
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CS | KM Update | Recharge Related | Platform fee /Convenience Related Queries
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CS | KM Update | Offer Related | Deals
Continue
PVR INOX System Upgrade Affecting Voucher Redemption
Continue
CS | KM Update | Introduction of Platform Fee on BBPS for DTH Recharges
Continue
Introduction of Platform Fee on BBPS for Loan, Postpaid, and Broadband Services
Continue
CS | KM Update | Temporary Impact on SafeGold Transactions
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Handling Customer Requests for PhonePe Account Deletion
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Scheduled Maintenance for "Earn" Services on PhonePe
Continue
Launch of Prepaid Meter Recharge Feature on PhonePe
Continue
CS | Process Update: UPI Circle of Devices on PhonePe
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CS | Process Update: UPI Circle of Devices on PhonePe
Continue
CS | Process Update: Upcoming Feature - UPI Circle on PhonePe
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CS | Process Update: Upcoming Feature - Credit Line on PhonePe
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CS | Process Update: Scaling of Convenience Fee Experiments in the Recharge Category
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CS | GFF Quiz
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Discontinuation of Masked Phone Number Marking as Sensitive Information on Freshdesk
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CS | Process Update: Daily Savings Plan (Gold SIP)
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06
September
CS | Process Update: UPI Transaction Limit Increased
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ICICI Credit Line
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Process Update: PhonePe Payments via @axl Handle Unavailability
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CS | Process Update: National Pension System (NPS) on PhonePe
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CS KM Update | Process Update: Handling Disputes Related to HDFC RuPay Credit Card Cashback Offer
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Process Update: Numpad Issue in QR Payments
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07
October
Process Update: Consumer App | Homepage Changes
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Process Update: Consumer App | Homepage Changes | Updated
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Process Update: Handling Customer Requests for Revoking Aadhaar Document Submitted for Account Unblocking
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Process Update: Payment Pending – Non-Deemed Scenario
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Process Update: AXL PSP Disaster Recovery (DR) Drill
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Process Update: Handling Account Unblock or Wallet Verification Document Deletion Request
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Process Update: Handling Credit Line Queries on PhonePe
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Process Update: BBPS Rebranding to Bharat Connect
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CS | Process Update: CVV-less Transactions
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Process Update: UPI Lite Transaction Limits
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CS Console_ Rollout
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CS | Process Update: UPI Lite Auto Top-up
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KM Rollout | Dhanteras & Diwali offers
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CS | Process Update: Platform Fee Experiments - New Phase
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08
November
KM Rollout CS
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Bank Account Linking & Transaction Issues: Troubleshooting and Resolution Guide
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CS | Process update: UPI Lite FAQ’s
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Lending-Related Contacts | Loans at PhonePe
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KM Rollout | CS | Updated the Latest Changes
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Lending-Related Contacts | Loans at PhonePe | Update
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CS | Process Update: Wallet Closure Failed Scenarios
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Process Update: Gold Sell - Fulfillment Pending Flows | Updated
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Process Update: YBL Site Cutover | 28th Nov'24, 01:00 AM to 3:00 AM
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Process Update: Introduction of Credit Card Distribution (CCD)
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KM Rollout || UPI Autopay-27th Nov
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KM Rollout || Autopay_IPO-27th Nov
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Process Update: Wallet Interoperability on PhonePe
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09
December
Process Update: Handling Bank Account Linking Issues on UPI
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KM Rollout | Wallet updates- 4th Dec
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CS | Process Update: Reduced TAT for External UPI Escalation
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CS | Process Update: CC Distribution SOP Updates & Launch Announcement
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KM Update | Fulfillment Pending Scenario
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CS | Process Update: Gold Transactions - TOA Eligibility
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CS | Process Update: YBL Site Cutover to DR and Reversion to DC
Continue
CS | Process Update: Credit Card Distribution | Important
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CS | Process Update: Gold Delivery for JAR Service Provider
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CS | Process Update: Payments Service DR Drill
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CS | Process Update: PSP YBL DR Drill
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Process Update: Handling Wallet Full KYC Queries
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CS | Process Update: Handling Pending Wallet Closures
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CS | Process Update: Split Expense Feature
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CS | IndusInd RuPay Credit Card Offer
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KM Update | Rupay CC
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KM Updated |CS | Wallet Chargeback
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10
January
CS | SBI RuPay Credit Card offer - 3rd Jan'25
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KM Updated | CS | AXL PSP DR drill - 8th Jan
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CS | Process Update: National Pension System (NPS) update on PhonePe is not reflected here and due to this the progress is showing incomplete.
CS | Process Update: National Pension System (NPS) update on PhonePe is not reflected here and due to this the progress is showing incomplete.
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29 Sep 2024 at 16:12
Akash Raha
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CS | Process Update: National Pension System (NPS) update on PhonePe is not reflected here and due to this the progress is showing incomplete.
We should have add one flow where we could handle the Voc of cx - Unable to receive the payment.\nWaiting for your response.
We should have add one flow where we could handle the Voc of cx - Unable to receive the payment.\nWaiting for your response.
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05 Sep 2024 at 13:26
Ankit Saini
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We should have add one flow where we could handle the Voc of cx - Unable to receive the payment.\nWaiting for your response.
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