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Settlement Downtime_24th April 2024
Title : MX | KM Update | Settlement Downtime | 24th April 2024
Applicable for: All PhonePe MHD Channels ( L1/L2/L3 and ED)
Update: There will be a settlement downtime today
Impact: A spike in settlements can be expected. All settlements and ODS will be impacted RTGS/IMPS and NEFT
Agent Action and Process:
- Between 8:00 AM and 1:00 PM on April 24th, here's what agents should do:
- If settlements are not initiated, agents should ask merchants to wait for regular settlements using the standard procedure timeline instead of suggesting an immediate settlement.
- If a merchant mentions they can't select 'settle now' during this time, agents should explain that the option is temporarily disabled for maintenance.
- They should advise the merchant to try again after 2:00 PM on April 24th.
Follow DT as per the settlement status: MHD DT 2.0> Authentication> Avaya verified mentioned as True> Merchant Settlement> No Settlement received> Yes, settlement found
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Settlement Downtime_24th April 2024
Title : MX | KM Update | Settlement Downtime | 24th April 2024
Applicable for: All PhonePe MHD Channels ( L1/L2/L3 and ED)
Update: There will be a settlement downtime today
Impact: A spike in settlements can be expected. All settlements and ODS will be impacted RTGS/IMPS and NEFT
Agent Action and Process:
- Between 8:00 AM and 1:00 PM on April 24th, here's what agents should do:
- If settlements are not initiated, agents should ask merchants to wait for regular settlements using the standard procedure timeline instead of suggesting an immediate settlement.
- If a merchant mentions they can't select 'settle now' during this time, agents should explain that the option is temporarily disabled for maintenance.
- They should advise the merchant to try again after 2:00 PM on April 24th.
Follow DT as per the settlement status: MHD DT 2.0> Authentication> Avaya verified mentioned as True> Merchant Settlement> No Settlement received> Yes, settlement found
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Vinamra Kapoor added comment on CS | Process Update: National Pension System (NPS) on PhonePe as 'Please get in touch with your trainer.'Post is under moderationStream item published successfully. Item will now be visible on your stream.